Fox, Comcast may duke it out for UK-based Sky this weekend

A protracted $ 34 billion bidding war for European broadcaster Sky between US rivals Comcast and Twenty-First Century Fox could be settled by a quick-fire auction on Saturday, UK regulators said on Thursday. Britain’s Takeover Panel said that it was prepared to take the rare step of intervening in the battle for Sky by running an…
Media | New York Post

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9.12.18 Comcast revolutionizing healthcare; Missouri “fake” meat law; Hurricane Florence

Can you believe it? Comcast is doing amazing things to reduce healthcare costs for their employees; Missouri passed a new law that crushes “fake” meat companies; Clark talks about how to prep for a hurricane as Florence approaches the eastern seaboard of the United States.

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How to talk to a real live person at AT&T, Comcast Xfinity and more

If you’ve tried to reach your cable TV provider lately, you well know that none of them seem to be putting a lot of emphasis on customer service these days. Instead of a real person, it’s much more common that you’ll engage with an automated voice that only is useful for guiding you to a pre-selected menu of common issues.

The problem with that is that you may have particular issues with your bill, technical woes or inquiries that might need to be addressed by multiple departments. So, what’s a customer to do?

Here’s how to reach a real live person at AT&T, Comcast Xfinity and other major cable providers.

Here’s how to reach a human at AT&T, Comcast Xfinity and more

AT&T

AT&T’s official customer service number is 800-331-0500 and that’s what I called to talk to a human. AT&T probably has the most robust automated voice system, and it’s hard to get around it, at least initially.

“So I can get you to the right place, can you tell me what prompted your call?” the male robo-voice said. I said that I had a problem with my bill and was asked to confirm my phone number.
That’s when it said, “Hang up and dial 611 or contact your wireless provider.” Instead, I pressed 0-0-0.
When I did that, the voice had one more question for me: “Are you calling about a previous AT&T bill?” I said yes.
That’s when it said the magic words I’d been waiting to hear: “Hang on while we connect you to an AT&T representative. For customer service, your call may be recorded.”
After a short wait, I was connected to a real person.
Wait time: 2:20 minutes

Comcast Xfinity

Comcast’s official customer service number is 800-945-2288, but I called 800-266-2278 to talk to a human. The thing about Comcast is that you have to enter a lot of personal information to get connected.

An automated male voice prompted me to verify my account by stating my partial address, which I did. Then it proceeded to play an advertisement for another service I had no interest in.

After that brief interlude, the voice told me that before it could connect me to an agent I needed to put in the last four digits of my Social Security number — or I could say “No.” I said no.

That’s when I pressed 0-0-0 and was immediately told I would be connected to an agent. Then the wait began. After a few seconds I was offered the opportunity to hang up, not lose my place in the queue and get a call back. I declined. “The hold time is approximately 15 to 20 minutes,” it said. OUCH.

Finally, after more than 30 minutes, I was connected to a real person.

Wait time: 32:39 minutes

Cox Communications

Cox’s official customer service number is 855-680-3750 and that’s what I dialed to talk to a human. When you listen to the prompts, you’ll learn you need to press 2 for billing or customer service.

You’ll also be prompted to put in your ZIP code and press 1 if you have an account. That’s when they tell you to “please wait.”

Like some other companies, Cox has a message waiting system that will send a text to your phone to connect you, if you choose to. I didn’t.

In just over 2 minutes I was talking to a real live person.

Wait time: 2:03 minutes

Spectrum/Charter Communications

Spectrum/Charter Communication’s official customer service number is 833-642-9259 and that’s what I dialed to talk to a human. When you listen to the prompts, you’ll learn you need to enter your phone number, then ZIP code.

An automated female voice asked me to “Please tell me what you’re calling about.” I had to press either 1 for technical support, 2 for billing or 3 for service changes. Instead, I hit 0 and she said, “Alright, let me transfer you to someone who can help.”

After a couple minutes, I was connected to a real human.

Wait time: 2 minutes
Do you have tips for reaching live customer service at other companies? Let us know in the comments, on Clark Howard’s Twitter or on Facebook.

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After exiting battle for Fox, Comcast fires ‘warning shot’ to Disney over Sky takeover, analyst says

Comcast is ratcheting up the pressure on Disney over its pursuit of Sky, analysts told CNBC on Friday, shortly after it dropped out of the race to acquire Twenty-First Century Fox.
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Comcast drops out of Fox bidding war, will focus on Sky

Comcast has dropped its pursuit of a group of media assets owned by Twenty-First Century Fox on which it was bidding against Walt Disney, and instead will focus on its offer for European pay-TV group Sky. Shares of Comcast were up 2.2 percent in premarket trade, while Fox fell 1 percent. Shares of Walt Disney…
Business | New York Post

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Fox chose Disney over Comcast due to concerns about the regulatory risks and its stock value, a filing shows

Twenty-First Century Fox had previously rejected a bid from Comcast over concerns about the regulatory risks and its stock value, a regulatory filing showed.
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AT&T, Comcast promise bonuses in wake of tax overhaul

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Comcast and Charter want Congress to put net neutrality repeal into law

Comcast, Charter, net neutrality repeal

Not satisfied with yesterday’s landmark repeal of net neutrality provisions in the FCC, Comcast and Charter are now working to set their victory in stone.

In a blog post following the FCC vote yesterday, Comcast Senior Executive Vice President and Chief Diversity Officer David Cohen wrote that “we really must have bipartisan congressional legislation to permanently preserve and solidify net neutrality protections for consumers and to provide ongoing certainty to ISPs and edge providers alike.”

Continue reading…

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Comcast and Charter want Congress to put net neutrality repeal into law originally appeared on BGR.com on Sat, 16 Dec 2017 at 15:32:29 EDT. Please see our terms for use of feeds.


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